How to delete your data.
This page explains how to remove data KoLabs holds — including any Google, Shopify, or Meta account you've connected to our platform — both through the built-in self-serve controls and by sending us a deletion request.
1. The fastest way — disconnect in the platform
If you (or your brand) connected a Google, Shopify, or Meta account to KoLabs, you can revoke that connection yourself at any time. Disconnecting immediately revokes our access at the provider and deletes the stored credentials.
- Sign in to the KoLabs platform at app.kolabs.agency.
- Open Integrations (or Settings → Integrations).
- Find the connection you want to remove (Google / Gmail, Shopify, or Meta) and click Disconnect.
- We revoke the token with the provider and delete the stored credential right away.
2. Request full deletion by email
To have us delete the data we hold about you — beyond just disconnecting an integration — send a request and we'll handle it:
Please send it from, or clearly identify, the email address / account associated with the data so we can verify the request. Include:
- Your name and (if applicable) the brand or company.
- The email address or account connected to KoLabs.
- What you'd like deleted — everything, or a specific connection (e.g. "my Gmail connection only").
We respond within 30 days. For most requests, deletion is completed well inside that window.
3. What gets deleted
| Data | What happens on deletion |
|---|---|
| Google (Gmail / Drive / Sheets) tokens | Access + refresh tokens revoked at Google and deleted from our database. |
| Email content we stored | Stored reply snippets and message records linked to you are deleted. |
| Creator / contact records | Your creator or contact profile and associated campaign data are removed. |
| Shopify connection | Stored Shopify credentials and connection state are deleted; order references cleared. |
| Meta (ad-account) connection | The encrypted Meta access token and any cached Meta data are deleted. |
Once deleted, this data is removed from our active systems and from backups on the next backup-rotation cycle. We cannot recover it afterwards.
4. What we may retain
We may keep a limited set of records where the law requires it or where we have an overriding legal basis — for example, invoices and financial records (retained as required by Croatian tax and accounting law). These are kept only as long as legally necessary and are not used for any other purpose. Full details are in our Privacy Policy.
5. Creators contacted on a brand's behalf
If KoLabs contacted you as a creator on behalf of a brand client, that brand is the data controller for your data. You can ask us to delete it using the steps above and we will action it and, where relevant, forward your request to the brand. You may also contact the brand directly.
6. Questions
Anything about deletion or your privacy rights: katarina@kolabs.agency. See also our Privacy Policy for the full picture of how we handle data and the GDPR rights available to you.